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SHRM ELEMENTS 

FOR HR SUCCESS

Competency Model

®

©2012 Society for Human Resource Management 

SHRM  grants  all  users  permission  to  download  and  use 

SHRM  ELEMENTS 

for  HR  S

UCCESS

  Competency  Model.   However,  such  permission  is  limited  to 

individual use and prohibits further distribution without SHRM’s explicit permission.  To request permission to distribute 

SHRM ELEMENTS 

for HR S

UCCESS

Competency Model, please contact SHRM at Competencies@shrm.org or 800-283-7476 x3366.

Table of Contents 

. 

Introduction………………….………………………………………………………………………………………………….……..…………………………………5 

Background Information..…………………………………………………………………………………………………….…..……………………………………6 

Model Key……………………………………………………………………………………………………………………….………………………………………...7 

Characteristics of HR Professional Career Levels……….……………………………………………………………….…………………………………….....8 

Elements for HR Success……………………………………….………………………………...…………………………………………………………………...9 

Competency 1: Human Resource Expertise ……………………………….……………………………………………………………………………………..10 

Proficiency Standards by Career Level: 

EARLY LEVEL………………………………………………………………..………………………………….……………………………..……11 

MID LEVEL……………………………………………………………………..……………..……………………………………………..……….11 

SENIOR LEVEL…….…………………………………………………………....……………………………………………………………..……12 

EXECUTIVE LEVEL……………………………………………………...…….……………………………………………………………………12 

Competency 2: Relationship Management………………………………….……………….……………………………………..……………………………..13 

Proficiency Standards by Career Level: 

EARLY LEVEL……………………………………………………………………………………………………………………………………..…14 

MID LEVEL…………………………………………………………….……………………………………………………………………..……….14 

SENIOR LEVEL…….………………………………………………….………………………………………………………………………..……15 

EXECUTIVE LEVEL………………………………………….………………………………………………………………………………………15 

Competency 3: Consultation………………………………………………….……………………………………………………..……………………………….16 

Proficiency Standards by Career Level: 

EARLY LEVEL…………………………………………………………………………………………………………………………….……..…...17 

MID LEVEL…………………………………………………………….…………………………………………………………………………..….17 

SENIOR LEVEL…….………………………………………………….………………………………………………………………………..……18 

EXECUTIVE LEVEL………………………………………….…………………………………………………………………………………....…18 

©2012 Society for Human Resource Management

Competency 4: Leadership and Navigation..…………………………….…….………………………………………………..……………………..…………19 

Proficiency Standards by Career Level: 

EARLY LEVEL…………………………………………………………………………………………………………………………………….…20 

MID LEVEL…………………………………………………………….…………………………………………………………………..…………20 

SENIOR LEVEL…….………………………………………………….……………………………………………………………….……..……..21 

EXECUTIVE LEVEL………………………………………….……………………………………………………………………….……………..21 

Competency 5: Communication……………...………………………………….……………………………………………………..…………..……………….22 

Proficiency Standards by Career Level: 

EARLY LEVEL……………………..……………………………………………………………………………………………….……………..…23 

MID LEVEL…………………………….………………………………….………………………………………………………..…………..…….23 

SENIOR LEVEL…….…………………….…….………………………….…………………………………………………….………………..…24 

EXECUTIVE LEVEL…………………………..………………….…………………………………………………………….……………………24 

Competency 6: Diversity and Inclusion……………..………………………….……………………………………………………..……..…………………….25 

Proficiency Standards by Career Level: 

EARLY LEVEL……………………………………………………………………………………………………………………………………..…26 

MID LEVEL………………………………………………………………….…………………………………………………………………..…….26 

SENIOR LEVEL…….……………………………………………………….……………………………………………………………………..…27 

EXECUTIVE LEVEL………………………………………….………………………………………………………………………………………27 

©2012 Society for Human Resource Management