VERCO.JSC CÔNG TY CỔ PHẦN TÁI CẤU TRÚC DOANH NGHIỆP VIỆT
Trụ sở : Tầng 1 tòa Sunrise Building 2, KĐT Sài Đồng, Long Biên, Hà Nội
Điện thoại: 0438.533 533 – Fax: 0436.525 808 – Web: verco.vn
Hà Nội, ngày…….tháng……..năm 2017
Phỏng vấn vi trí chăm sóc khác hàng
What are the steps involved in successfully
handling an irate customer?
Your steps should include listening to the
customer, letting the customer vent,
identifying the problem, trying to solve the
problem, and following-up with the
What does good customer service involve?
Tell us about how you have handled a
dissatisfied customer in the past.
Tell us about your experience in dealing
with the public.
The more public or customer contact the
better. Include a situation where you
provided exemplary service.
A citizen becomes irate because his permit
application cannot be found. How will you
handle the citizen?
A salesperson comes in to talk to your boss
without an appointment. How will you
handle the salesperson?
What do you think your customers would
say about your work?
Give us an example of a situation you
handled exemplifying superior customer
Tell us about a situation in which you dealt
with a customer and what you would have
How would you handle a customer who
used abusive language?
Tell us about your experience in working a
public service counter.
A citizen calls in and states that one of your
company's trucks ran over her mailbox.
How will you handle the citizen?
Name five criteria essential to establishing
effective service standards.
Name some of the criteria that may be
included in a citizen satisfaction survey.
What are some of the ways to measure