indicated, artwork is by Gary Carter, Mary Feil-jacobs, Kevin
Feldhausen, Michael Moore, and Steve Winard.
I first want to thank my collaborator, Collins Hemingway, for his help
in synthesizing and developing the material in this book and for his
overall management of this project.
I want to thank four CEOs who read a late draft of the manuscript and
offered valuable thoughts on how to make it more meaningful for
business leaders: Paul O'Neill, Alcoa; Ivan Seidenberg, Bell Atlantic;
Tony Nicely, GEICO Insurance; and Ralph Larsen, Johnson & Johnson.
Details on the use of technology by business and public agencies came
from worldwide travel and research by Collins and by Jane Glasser.
Barbara Leavitt, Evelyn Vasen,and Ken Linarelli researched one or more
chapters. The book gained from the careful editing of Erin O'Connor
during manuscript development. Anne Schott served as combination
research assistant and project coordinator.
I want to thank Bob Kruger and Tren Griffin who offered thoughtful
comments on many chapters as the book progressed. And Steve Ballmer,
Bob Herbold, and Jeff Raikes for their thoughts about the book's
organization and focus. David Vaskevitch, Rich Tong, Gary Voth, and
Mike Murray helped shape important ideas. For their review comments
thanks to Mich Mathews and John Pinette.
Thanks also to Larry Kirshbaum, chairman and CEO of Time Warner Trade
Publishing, and Rick Horgan, VP and executive editor of Warner Books,
for their incisive feedback. Thanks to Kelli Jerome, who has now
managed the worldwide marketing of both of my books in a smooth and
professional manner, and to Lee Anne Staller for her help in sales.
At Warner, thanks also to Harvey-Jane Kowal, VP and executive managing
editor, and Bob Castillo, senior pro duction editor, aswell as Sona
Vogel, copy editor, for their editorial assistance.
With all the search capabilities provided by technology, the
researchers at the Microsoft Library remained an in valuable resource:
Laura Bain, Kathy Brost, Jill Burger, Lynne Busby, Peggy Crowley, Erin
Fields, April Hill, Susan Hoxie, Jock McDonald, Tammy Pearson, K.C.
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